Community and Stakeholder Centric Approach

Everything we do at Diona is ultimately helping to build better, more sustainable communities for future generations. We are committed to meaningful and participative community engagement to ensure we leave a positive legacy in the communities in which we operate.

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In close coordination with our clients and community stakeholders we actively work to minimise the impact of each project. At Diona we believe there is no such thing as over communication. Communication and transparency is an absolute priority. That ‘little bit extra’ offered by our experienced community consultation teams makes all the difference. Through a range of consultation methods, the community is kept informed and given the opportunity to provide feedback and ask questions. And if there are concerns raised, we address them up-front and promptly.

A customer centric mindset

The success of our stakeholder and community liaison is founded on a strategic approach, requiring detailed planning, and understanding of the stakeholders and communities in areas we will be working. Through this understanding, we strive to develop and maintain key relationships and engagement with our stakeholders in an informative and meaningful manner.

Key to our values, we are committed to:

  • Being open and honest.
  • Acting in a responsible and transparent manner.
  • Providing accurate and timely information.
  • Listening to and responding to the opinions all stakeholders.
  • Maintaining a two-way dialogue with stakeholders when decision making.

Our Difference

Our in-house community and stakeholder engagement team work closely with the design and project management teams during the detailed design and construction phases. They bring a sound understanding of construction methodology which allows for the early detection and mitigation of avoidable community impacts. This knowledge also allows our team to accurately discuss our work with the community to ensure there are no surprises.

Specialising in construction, mining and renewables, the Diona Community Engagement team difference includes:

  • We take the time to know our communities
  • We understand construction impacts can cause concerns
  • We work directly with our teams on the ground
  • We approach each challenge with a solutions focus
  • We provide each stakeholder the same level of respect and time

How we deliver

Guided by a comprehensive Community and Stakeholder Engagement Strategy, we tailor our approach and activities to best suit the target audience(s). These activities can include:

  • Development of detailed Community and Stakeholder Engagement Plans
  • Stakeholder mapping and risk mitigation
  • On the ground presence embedded in our project teams
  • Site meetings, presentations, tours and events
  • Notification development and distribution
  • Management of Diona’s community engagement feedback channels
  • Operating within a continuous learning and improvement framework

Our Team

Diona has a team of experienced community relations professionals with detailed knowledge of working in high profile complex environments with a wide range of stakeholders, including management of sensitive areas where a high degree of empathy and ‘customer at the heart’ mindset is required.

Based across the ACT, NSW, VIC and QLD, the team bring an energetic and solutions focused approach to all projects and have successfully delivered over $600m worth of projects Australia wide.

Award Winning

We've played an integral role on some of our award winning projects including:

I would like to thank Sydney Water for the wonderful work you have undertaken on Johnstons Creek. It will be an environmental wonder when it is finished, Sydney Water is to be congratulated for their forward thinking on the environment. I live on Johnsons Creek and am grateful Sydney Water is doing this work, it will look fantastic when it is finished and all the plants have grown.
Community member - Johnstons Creek Naturalisation Project
I would like to thank the Diona team for the excellent collaborative delivery of the Powells Creek Naturalisation project. A few specific areas where the team performed very highly was, the quality of workmanship and final product; mindset and attitude towards feedback and continual improvement; safety and quick response to any concerns/risks; community and Stakeholder consideration and engagement; project schedule and collaborative resolution of commercial items.
Project Manager, Sydney Water - Powells Creek Naturalisation Project


David Crowhurst

Community Engagement Manager

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Community Hotline

24/7 public hotline

1300 131 338
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